Terms of Service

1. Acceptance of these terms

By downloading, installing, or using the Queue Compass mobile application ("the App"), the website at queue-compass.com, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

The Service is operated by Brendan Wadlow, a sole proprietor based in Alberta, Canada, doing business as "Queue Compass" (the "Operator," "we," "us," "our").

2. What Queue Compass is

Queue Compass provides:

• Predicted and live wait times for selected theme parks at Disneyland Resort, Universal Orlando Resort, and Universal Studios Hollywood.
• Trip-planning tools that suggest an order to ride attractions.
• Crowd calendars and historical wait-time data.
• Ride recommendations based on your preferences.
• Optional push-notification alerts when a ride's wait time drops below a threshold you choose.

Wait-time predictions are generated by machine-learning models trained on historical data. Live wait times and operational statuses are sourced from park operator feeds and third-party data services, which can lag or differ from conditions in the park. Predictions are estimates. Actual wait times depend on park operations, weather, attendance, ride downtime, special events, and many other factors outside our control. Do not rely on Queue Compass for safety-critical decisions.

3. Not affiliated with the theme parks

Queue Compass is an independent, third-party service. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected with The Walt Disney Company, Universal Studios, Comcast NBCUniversal, or any theme park operator.

"Disneyland," "Disney California Adventure," "Islands of Adventure," "Universal Studios Florida," "Epic Universe," "Universal Studios Hollywood," and all related names, marks, and characters are the property of their respective owners. References to these properties in the Service are for informational purposes only.

4. Eligibility

You must be at least 13 years old (or the minimum digital-consent age in your jurisdiction, whichever is higher) to create an account. Users under 18 should review these Terms with a parent or guardian. By creating an account you represent that you meet this requirement.

5. Your account

You can use most features of Queue Compass without an account. Some features (saving trip plans, ride wait-time alerts, syncing preferences across devices, premium-tier features) require an account. In the App you can sign in with Apple or Google; on the website you can also sign in with an email address and password. Authentication is handled by our authentication provider — see the Privacy Policy for details.

• You're responsible for keeping your sign-in credentials and devices secure.
• Notify us promptly if you suspect unauthorized access to your account.
• You can delete your account at any time from Settings › Delete My Account in the App. Deletion is immediate and permanent — it erases your account, saved trip plans, and ride alerts, and cannot be undone. You can also delete individual saved plans and alerts without deleting your whole account.

6. Acceptable use

You agree not to:

• Reverse engineer, decompile, or disassemble the Service except where applicable law expressly permits this.
• Scrape, automate, or otherwise extract bulk data from the Service. Use the App as a normal user; don't operate it as a backend for another service.
• Use the Service to violate the policies of any theme park, including but not limited to attempting to circumvent paid line-skip systems, virtual queues, or accessibility services.
• Submit false or misleading information.
• Interfere with or disrupt the Service or the servers and networks that host it.
• Use the Service in any way that violates applicable law.

We may suspend or terminate access for users who violate these terms, with or without notice depending on severity.

7. Premium features (when available)

Some Service features may be available only with a paid subscription or one-time purchase ("Premium"). Premium pricing, billing, and refund policies are not currently active — there is no payment functionality in the Service today. When Premium launches, separate billing terms will apply and you will be notified before any charge.

For beta / TestFlight users: all Service features are currently provided free of charge for testing purposes. We may change, limit, or remove features at any time.

8. Your content

Trip plans, alerts, preferences, and feedback you submit through the Service ("Your Content") remain yours. By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to store, copy, and display Your Content solely to operate and improve the Service for you.

We do not publish Your Content publicly. We do not use Your Content to train machine-learning models that would be shared outside our internal operations.

9. Our content

The Service itself — including the code, design, models, predictions, branding, and documentation — is owned by the Operator and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use. We grant no other licenses.

10. Disclaimers

The Service is provided "as is" and "as available," without warranty of any kind, either express or implied.

We disclaim all warranties to the maximum extent permitted by law, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of predictions. We do not warrant that:

• Predictions will be accurate, complete, or timely.
• The Service will be uninterrupted, error-free, or available at any particular time.
• The Service will be compatible with all devices.
• Any defects will be corrected.

11. Limitation of liability

To the maximum extent permitted by law, in no event will Queue Compass, Brendan Wadlow, or any related party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, business, or goodwill, arising out of or in connection with your use of the Service.

Our total cumulative liability for any claim relating to the Service shall not exceed the greater of: (a) the amount you have paid us for the Service in the twelve (12) months before the claim arose; or (b) one hundred Canadian dollars (CAD $100).

Some jurisdictions don't allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. Nothing in these Terms limits any statutory consumer-protection rights that cannot be waived by contract.

12. Indemnification

You agree to indemnify and hold harmless Queue Compass and Brendan Wadlow from any claim, damages, or expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right.

13. Termination

You may stop using the Service at any time and request deletion of your account by emailing privacy@queue-compass.com (see Section 5). We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or for any other reason at our discretion. Provisions that by their nature should survive termination (e.g., disclaimers, limitation of liability, indemnification, governing law) shall survive.

14. Changes to the Service

The Service is under active development. We may add, modify, or remove features, change pricing for Premium features, or discontinue the Service at any time. We will provide reasonable notice of material changes through the App or by email where practical.

15. Changes to these Terms

We may update these Terms periodically. When we do, we will update the "Last updated" date at the top. For material changes, we will provide notice in the App or by email at least 14 days before the change takes effect. Continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.

16. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be submitted to the exclusive jurisdiction of the courts of Alberta, Canada, except that either party may seek injunctive relief in any court of competent jurisdiction.

Informal resolution first: before filing any formal action, please contact us at privacy@queue-compass.com so we can try to resolve the issue directly. Most disputes can be sorted out by a quick conversation.

17. Apple App Store / Google Play additional terms

The following applies if you obtained the App from the Apple App Store (including TestFlight):

• Acknowledgement. These Terms are between you and the Operator only — not with Apple Inc. ("Apple"). The Operator, not Apple, is solely responsible for the App and its content. These Terms do not provide usage rules for the App that conflict with the Apple Media Services Terms and Conditions.
• Scope of license. Your license to the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing, where available).
• Maintenance and support. The Operator is solely responsible for providing any maintenance and support for the App. Apple has no obligation whatsoever to furnish any maintenance or support services for the App.
• Warranty. The Operator is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid for the App. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are the Operator's sole responsibility.
• Product claims. The Operator, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession and/or use of it, including: (i) product liability claims; (ii) any claim that the App fails to conform to an applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property claims. In the event of any third-party claim that the App or your possession and use of it infringes that third party's intellectual property rights, the Operator — not Apple — is solely responsible for the investigation, defense, settlement, and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer contact. Questions, complaints, or claims regarding the App should be directed to the Operator using the contact details in Section 19.
• Third-party terms. You must comply with any applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If you obtained the App from Google Play, the equivalent provisions apply with respect to Google LLC, and your use of the App must also comply with the Google Play Terms of Service.

18. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Queue Compass regarding the Service.

19. Contact

Questions about these Terms:
privacy@queue-compass.com
Queue Compass · Brendan Wadlow, Alberta, Canada